Find the Key Account Manager for your region.

Our dedicated builder team is here to help you determine the best options to meet your water heater and HVAC needs.

Key Account Manager

Tracey Rieger

Southwestern Ontario Region

Trieger2@reliancecomfort.com

289-230-6492

Tracey has more than 25 years of experience in sales and account management, especially in executing full sales cycles and product solutions in the areas of hot water tanks, heating and air conditioning for builders.

Fast Facts

Hobbies: Travelling

Favourite quote: Treat clients how you would like to be treated – fairly and honestly.

Best part of work: Being part of a great team. Working with builder partners in Southwestern Ontario whose talents are amazing and communities transform entire neighbourhoods.

Memorable moment: Skydiving

Soar to new heights

Tracey has more than 25 years of experience in sales and account management, especially in executing full sales cycles and product solutions in the areas of hot water tanks, heating and air conditioning for builders.

Tracey brings clear thinking, exceptional service and extensive experience to each project, with a razor-sharp focus on your bottom line and the needs of your homeowners. Guided by a strong work ethic, Tracey is committed to working with builder partners to provide the very best solutions for heating, cooling and hot water to their new home buyer customers.

Tracey is actively involved in local home builders’ associations in her area.

Key Account Manager

Carla Agostino

Hamilton CMA & Western Canada

cagostino@reliancecomfort.com

905-330-7169

Carla Agostino has been with Reliance Home Comfort for close to 30 years, working in the new home construction market for the last 18. Carla is an active member of home builders’ associations and has, in particular, an extensive record of contribution with and recognition from the Hamilton/Halton Home Builders’ Association, holding various positions on the board and serving as its president in 2012.

Fast Facts

Area of study: Politics and Business.

Hobbies: Running marathons.

Favourite quote: Everything and everyone comes into your life for a reason. You just need to look and listen.

Best part of work: Building relationships; providing builders with solutions that provide home comfort.

Memorable moment: Making dad proud by breaking down gender barriers and winning the Superwoman Award from the local home builders’ association.

Joined Reliance: 1992

Superhuman Strength

Carla Agostino has been with Reliance Home Comfort for close to 30 years, working in the new home construction market for the last 18. Carla is an active member of home builders’ associations and has, in particular, an extensive record of contribution with and recognition from the Hamilton/Halton Home Builders’ Association, holding various positions on the board and serving as its president in 2012. From this same association, Carla has been awarded the prestigious President’s Award (2005 and 2007) and Distinguished Service Award (2011). Under her leadership, Reliance was named Member of the Year in 2008, 2009 and again in 2010.

In 2018, the association awarded Carla with a special “Superwoman Award”.

Key Account Manager

Nolan Leiska

Central and Northern Ontario

nleiska@reliancecomfort.com

416-797-2277

You’re in good hands with Nolan, a 12-year-veteran in the new home construction industry with a wealth of technical knowledge and commitment to both his customers and the community.

Fast Facts

Hobbies: Wood working and building furniture pieces.

Favourite quote: You never go wrong doing the right thing.

Memorable moment: Hiking the Canadian wild Pacific trail in Tofino.

Technical Titan – Reliance’s Fresh Catch of the Day

You’re in good hands with Nolan, a 12-year-veteran in the new home construction industry with a wealth of technical knowledge and commitment to both his customers and the community. A certified gas fitter, Nolan is actively involved with the Simcoe County Home Builders’ Association and is proud to play a significant role in their annual Charity Ice Fishing Tournament. In 2018, he received the ACE Award for Top Member of the Year in the supplier category.

Key Account Manager

Joel Pateman

General Toronto Area, Halton and Peel

jpateman@reliancecomfort.com

289-230-2711

Building off a successful career in sales and account management for big brands in telecommunications and home improvement, Joel brought his business administration, customer service and marketing skills to Reliance in 2017.

Fast Facts

Area of study: Business Marketing.

Hobbies: Hockey, golf, Toastmasters International.

Better Business

Business is a joy with Joel. Building off a successful career in sales and account management for big brands in telecommunications and home improvement, Joel brought his business administration, customer service and marketing skills to Reliance in 2017. Since then, he’s focused on rental water heater and HVAC equipment for new residential development and partnering with builders – big and small – to lower capital costs while, at the same time, increasing revenue.

Joel is an active member in BILD and YBILD and the Greater Dufferin Home Builders’ Association.

Key Account Manager

Jennifer Hurd

Greater Toronto Area East, Durham

jhurd@reliancecomfort.com

647-880-7973

Jennifer is on a mission: to contribute, lead and serve. For the past 11 years, she has served as a director on the board of the Durham Region Home Builders’ Association.

Fast Facts

Area of study: Business and sales.

Hobbies: Cooking and golfing.

Favourite quote: Well done is better than well said.

Best part of work: Feeling part of a family that helps and relies on each other.

Memorable moment: Meeting family members for the first time in Scotland.

Joined Reliance: 2001 (for a period of 6 years); and then again in 2018

Service Leadership

Jennifer is on a mission: to contribute, lead and serve. For the past 11 years, she has served as a director on the board of the Durham Region Home Builders’ Association. In 2008 and 2010, Jennifer received the President’s Star Award and, in 2013/2014, served as the association’s president. Jennifer has also been a board member for Habitat for Humanity in her region.

Her dedication, commitment and strong relationships in the new construction industry make a positive impact on her clients and their businesses each and every day.

Jennifer’s dedication, love of service, strong interpersonal skills and experience leave a great impact in whatever she does.

Key Account Manager

Rick Coker

GTA & Surrounding, Peterborough, Kawarthas, Niagara

rcoker@reliancecomfort.com

416-629-3357

After more than 10 years of experience in various capacities within the new home construction sector, Rick entered the HVAC industry in 2014 and quickly developed a reputation for delivering customized water heating and HVAC solutions to builders with exceptional customer service and a high level of professionalism.

Fast Facts

Area of study: Sales and Marketing.

Hobbies: Music that soothes the soul.

Favourite quote: Hope is a good thing and no good thing ever dies.

Best part of work: Every day is different. Endless opportunities and nothing beats the Reliance team’s drive and collaboration!

Memorable moment: Birth of his two children.

Setting the bar high

After more than 10 years of experience in various capacities within the new home construction sector, Rick entered the HVAC industry in 2014 and quickly developed a reputation for delivering customized water heating and HVAC solutions to builders with exceptional customer service and a high level of professionalism. A natural, and inspiring leader, Rick has been a keynote speaker and a proud and active member of BILD and the Durham Home Builders’ Association.

Key Account Manager

Scott Garrod

Eastern Ontario Region

sgarrod@reliancecomfort.com

613-857-3792

Build on solid foundations and know the rules of the games. Using these two principles as guides is always a good idea. Scott’s done that – and more – during the course of his exciting 25+ year career.

Fast Facts

Hobbies: Refereeing hockey.

Favourite quote: There may be people who have more talent than you, but there is no excuse for anyone to work harder than you.

Best part of work: Being part of such a great team makes it easy to look forward to coming to work every day and enjoying it. There are no limits on what the Reliance team can achieve.

Memorable moment: Birth of his two children, the different events refereed over the years including the CIS National Championship and four Eastern Canadian Championships.

Master of the rules

Build on solid foundations and know the rules of the games. Using these two principles as guides is always a good idea. Scott’s done that – and more – during the course of his exciting 25+ year career. Scott joined the Reliance Home Comfort team in July 2016 building on deep experience in new home construction and manufacturing industries, as well as refereeing junior hockey around the country. His long career with a well-respected construction materials and building supply provider helped him to hone his service philosophy and dedication to client needs. No matter where you’re at or what you’re facing, Scott is always there to answer the call and help you in your business.

Scott is also an active member of several home builders’ associations in Eastern Ontario

Builder Project Manager

Gladimir Pacheco

Greater Toronto Area East

GPacheco@reliancecomfort.com

416-886-4438

Working directly with builders, Gladimir is passionate about solving problems and thrives when faced with new challenges. He understands building codes and provides, time and time again, industry leading technical and field support to home builders and developers across the country.

Fast Facts

Area of study: Mechanical Engineering.

Hobbies: Hiking; being in contact with nature.

Favourite quote: Life is 10% what happens to you and 90% how you react to it.

Best part of work: The opportunity to be part of an organization that’s helping to shape housing through the most efficient and innovative mechanical systems today.

Memorable moment: Dry Tortugas National Park (Key West, Florida) — an unforgettable 2.5-hour catamaran adventure and snorkeling surrounded by most incredible underwater scenery imaginable.

Glad’s got your back

Working directly with builders, Gladimir is passionate about solving problems and thrives when faced with new challenges. He understands building codes and provides, time and time again, industry leading technical and field support to home builders and developers across the country. Gladimir has close to 20 years of experience with mechanical projects – especially water heating and HVAC including design, build, commissioning and service.