Find the Key Account Manager for your region.

Our dedicated builder team is here to help you determine the best options to meet your water heater and HVAC needs.

Director of Builder Markets

Shannon Bertuzzi

SBertuzzi@reliancecomfort.com

416-347-0465

Shannon brings more than 25 years of sales, marketing and business development experience to her role, where she is responsible for strategic builder initiatives and participant engagement. Her wealth of knowledge, as well as her ability to inspire and foster relationships, has been instrumental on several successful residential, commercial and new construction programs developed throughout her career.

Fast Facts

Hobbies: Travelling, cottaging, kickboxing and being with family and friends

Favourite quote: A positive mindset brings positive things. Be positive. Be true. Be kind.

Best part of work:  Encouraging team members to develop, grow and succeed. Working in the homebuilding industry to influence and implement change for both builders and Reliance.

Memorable moment:  The birth of two children — and making every day memorable.

Advocacy and Leadership

Shannon brings more than 25 years of sales, marketing and business development experience to her role, where she is responsible for strategic builder initiatives and participant engagement. Her wealth of knowledge, as well as her ability to inspire and foster relationships, has been instrumental on several successful residential, commercial and new construction programs developed throughout her career. And she has spoken at many government and municipal events, receiving many letters of commendation from leaders for her enthusiasm and efforts at promoting sustainable communities.

Shannon sits on the Simcoe County Home Builder Board of Directors and MOECC Lake Simcoe Steering Committee. She is also past four-year Board Director for BILD and past three-year Board of Director member for the Durham Home Builder Association. In 2015 she won EnerQuality’s Industry Leader of the Year award in recognition of extraordinary advocacy and leadership in driving the growth of energy efficiency and green building in Ontario.

Key Account Manager

Tracey Rieger

Southwestern Ontario Region

Trieger2@reliancecomfort.com

289-230-6492

Tracey has more than 25 years of experience in sales and account management, especially in executing full sales cycles and product solutions in the areas of hot water tanks, heating and air conditioning for builders.

Fast Facts

Hobbies: Travelling

Favourite quote: Treat clients how you would like to be treated – fairly and honestly.

Best part of work: Being part of a great team. Working with builder partners in Southwestern Ontario whose talents are amazing and communities transform entire neighbourhoods.

Memorable moment: Skydiving

Soar to new heights

Tracey has more than 25 years of experience in sales and account management, especially in executing full sales cycles and product solutions in the areas of hot water tanks, heating and air conditioning for builders.

Tracey brings clear thinking, exceptional service and extensive experience to each project, with a razor-sharp focus on your bottom line and the needs of your homeowners. Guided by a strong work ethic, Tracey is committed to working with builder partners to provide the very best solutions for heating, cooling and hot water to their new home buyer customers.

Tracey is actively involved in local home builders’ associations in her area.

Key Account Manager

Jennifer Hurd

Greater Toronto Area East, Durham

jhurd@reliancecomfort.com

647-880-7973

Jennifer is on a mission: to contribute, lead and serve. For over 12 years, she has served as a director on the board of the Durham Region Home Builders’ Association.

Fast Facts

Area of study: Business and sales.

Hobbies: Cooking and golfing.

Favourite quote: Well done is better than well said.

Best part of work: Feeling part of a family that helps and relies on each other.

Memorable moment: Meeting family members for the first time in Scotland.

Joined Reliance: 2007 (for a period of 5 years); and then again in 2018

Service Leadership

Jennifer is on a mission: to contribute, lead and serve. For over 12 years, she has served as a director on the board of the Durham Region Home Builders’ Association, having won the Presidents Star Award in 2008, 2009 and 2010 and in 2013/2014 served as the association’s president. Jennifer has also been a board member and on the selection committee for Habitat for Humanity in her region.

In 2008, 2009 and 2010, Jennifer received the President’s Sales Award for Reliance.

Her dedication, strong interpersonal skills and experience in the new construction industry make a positive impact on her clients and their businesses each and every day.

Builder Project Manager

Gladimir Pacheco

Greater Toronto Area East

GPacheco@reliancecomfort.com

416-886-4438

Working directly with builders, Gladimir is passionate about solving problems and thrives when faced with new challenges. He understands building codes and provides, time and time again, industry leading technical and field support to home builders and developers across the country.

Fast Facts

Area of study: Mechanical Engineering.

Hobbies: Hiking; being in contact with nature.

Favourite quote: Life is 10% what happens to you and 90% how you react to it.

Best part of work: The opportunity to be part of an organization that’s helping to shape housing through the most efficient and innovative mechanical systems today.

Memorable moment: Dry Tortugas National Park (Key West, Florida) — an unforgettable 2.5-hour catamaran adventure and snorkeling surrounded by most incredible underwater scenery imaginable.

Glad’s got your back

Working directly with builders, Gladimir is passionate about solving problems and thrives when faced with new challenges. He understands building codes and provides, time and time again, industry leading technical and field support to home builders and developers across the country. Gladimir has close to 20 years of experience with mechanical projects – especially water heating and HVAC including design, build, commissioning and service.